Question 1

How do I find my correct bra size?

Accepted Answer

Take two measurements: snugly around your ribcage directly under your bust, and loosely around the fullest part of your bust. Enter both in the Instant Fit Check on the Fit Guide, or find your band in the size chart and match the bust-minus-underbust difference in centimetres to a cup letter (12–13 cm is an A, 14–15 cm a B, 16–17 cm a C). Candy bands run from 32 to 50.

Question 2

How do I measure myself?

Accepted Answer

For the band, wrap the tape snugly and level around your ribcage directly under your bust; you should be able to slide one finger underneath. For the bust, measure loosely around the fullest part, keeping the tape parallel to the floor. Measure in a thin, unpadded bra or without one, breathe normally, and measure twice.

Question 3

What if I am between sizes?

Accepted Answer

Choose based on the fit you prefer: the larger size for a more relaxed feel, the smaller size for a firmer fit. If you are unsure, message us on WhatsApp and we will help you decide.

Question 4

How does the Instant Fit Check work?

Accepted Answer

Enter your underbust and bust measurements in centimetres or inches and press Calculate My Size. You will instantly see your recommended Candy size, cup and international equivalent. It is also available on every product page through Find My Size.

Question 5

What size should I choose for different styles?

Accepted Answer

Wireless and jersey styles tend to feel softer and more flexible, while structured styles hold their shape more firmly. Always check the fit notes on the product page, since the same size can feel different across styles.

Question 6

Can I get help choosing a size?

Accepted Answer

Yes. Our support team is available on WhatsApp at +92 302 9020555 and will guide you through measuring and choosing the right size.

Question 7

Which sizes and cups do you stock?

Accepted Answer

Candy bras come in band sizes 32 to 50: regular styles run from 32 to 42 and XL styles cover 44 to 50. Some styles are also offered in B, C and D cups. Each product page shows the exact sizes, cups and colours currently in stock.

Question 8

What types of bras do you offer?

Accepted Answer

Candy makes everyday wireless (wire-free) bras only, in jersey, cotton, net and jali, and lace-trimmed finishes, plus the full-coverage Doreen shape. We don't make underwire, sports, nursing or strapless bras.

Question 9

What is the Jersey Collection?

Accepted Answer

Jersey styles are made from soft, stretchy jersey fabric that moves with you. They are a good choice for smooth, comfortable everyday wear.

Question 10

What is the Cotton Collection?

Accepted Answer

Cotton styles use breathable cotton-based fabric, making them comfortable for long days and warm weather.

Question 11

What is the Net & Jali Collection?

Accepted Answer

Net and jali styles use light, open mesh fabric for a breathable feel with a more decorative finish.

Question 12

What is the Doreen Collection?

Accepted Answer

Doreen styles offer fuller coverage with supportive cups, and are especially suited to larger bands and cup sizes.

Question 13

Which bra is best for everyday wear?

Accepted Answer

Our jersey and cotton styles are the easiest everyday options thanks to their soft fabric and comfortable fit. You can browse them in the Everyday Essentials collection.

Question 14

Which styles are best for different outfits?

Accepted Answer

Smooth jersey styles sit discreetly under fitted clothing, cotton styles suit relaxed daily wear, and lace or net styles work well when you want a more decorative finish.

Question 15

What is the difference between wireless and structured bras?

Accepted Answer

Wireless bras have no underwire and rely on the band and fabric for a softer, more relaxed feel. Structured bras hold their shape more firmly and give more defined support.

Question 16

Are product colors accurate?

Accepted Answer

We photograph every product as accurately as possible, but shades can appear slightly different depending on your screen and lighting.

Question 17

How should I care for my bra?

Accepted Answer

Hand wash in cool water with a mild detergent, avoid wringing the cups, and dry flat away from direct heat to keep the shape and elasticity.

Question 18

Which fabrics are used?

Accepted Answer

Our bras are made with jersey, cotton-based fabrics, net and jali mesh, and lace, depending on the style.

Question 19

Are the fabrics suitable for Pakistani weather?

Accepted Answer

Yes. We choose lightweight, breathable and skin-friendly fabrics so they stay comfortable through the Pakistani summer as well as cooler months.

Question 20

Which styles are best for summer?

Accepted Answer

Cotton and net or jali styles are the most breathable options for hot weather, while jersey stays light under everyday clothing.

Question 21

Are the fabrics breathable?

Accepted Answer

Yes. Our cotton and mesh fabrics are selected for airflow and comfort during long wear.

Question 22

How should products be washed and maintained?

Accepted Answer

Hand wash in cool water with a mild detergent, do not bleach, reshape the cups by hand and dry flat in the shade.

Question 23

Is Cash on Delivery available in my city?

Accepted Answer

Yes. Cash on Delivery is available across Pakistan, in every city and town our courier partners deliver to, from Karachi, Lahore and Islamabad to smaller towns. You pay the courier in cash when your parcel arrives.

Question 24

Where do you deliver?

Accepted Answer

We deliver across Pakistan through trusted courier partners.

Question 25

How long does delivery take?

Accepted Answer

Orders placed before 4pm are dispatched the same working day. Delivery usually takes 2 to 4 working days in major cities and 3 to 5 working days in remote areas. The delivery charge for your order, including any free-delivery offer, is shown at checkout.

Question 26

How can I track my order?

Accepted Answer

Use the Track Order page with your order number, or open the Orders section of your account if you placed the order while signed in.

Question 27

Is the packaging discreet?

Accepted Answer

Yes. Every order is packed discreetly and sent with a tracked courier service, so your parcel arrives privately at your door.

Question 28

Can I change my delivery information?

Accepted Answer

If your order has not been dispatched yet, message us on WhatsApp at +92 302 9020555 with your order number and we will update the details where possible.

Question 29

What happens if my order is delayed?

Accepted Answer

Occasional courier delays can happen. Contact us with your order number and we will follow up with the courier and keep you updated.

Question 30

What is your return policy?

Accepted Answer

Candy offers a 7-day exchange. If the size isn't right, or you receive the wrong item or a faulty one, message us within 7 days of delivery. For hygiene reasons the bra must be unworn and unwashed, with all tags and its original packaging.

Question 31

How does the 7-day exchange work?

Accepted Answer

Message us on WhatsApp at +92 302 9020555 within 7 days of delivery with your order number and the size or style you want instead. Keep the bra unworn and unwashed with its tags and original packaging. We arrange pickup and ship your replacement once the returned item is received.

Question 32

How do I request an exchange?

Accepted Answer

Message us on WhatsApp at +92 302 9020555 or use the Contact page with your order number and the reason for the exchange.

Question 33

What products are eligible?

Accepted Answer

Unworn, unwashed bras with all original tags and packaging, requested within 7 days of delivery, for a wrong size, a wrong item or a manufacturing fault. Worn or washed items cannot be exchanged for hygiene reasons.

Question 34

What happens if I receive the wrong or damaged product?

Accepted Answer

Contact us within 7 days of delivery with your order number and a photo, and we will arrange a replacement.

Question 35

What payment methods are available?

Accepted Answer

Cash on Delivery is available across Pakistan, along with the other payment options shown at checkout.

Question 36

Is Cash on Delivery available?

Accepted Answer

Yes. You can choose Cash on Delivery and pay the courier when your parcel arrives.

Question 37

Is online payment secure?

Accepted Answer

Yes. Checkout runs over an encrypted connection and we never store your card details on our site.

Question 38

When do I pay for my order?

Accepted Answer

With Cash on Delivery you pay at the moment of delivery. Other methods are paid during checkout.

Question 39

Do I need an account to order?

Accepted Answer

No. You can check out as a guest. Creating an account simply keeps your order history in one place.

Question 40

How can I save products to my wishlist?

Accepted Answer

Tap the heart icon on any product card or product page, then open the Wishlist from the header to view your saved styles.

Question 41

How can I view my previous orders?

Accepted Answer

Sign in and open the Orders section of your account to see the orders placed with that account.

Question 42

How can I track an order from my account?

Accepted Answer

Open Orders in your account and select the order to see its current status and details.

Question 43

What is Candy?

Accepted Answer

Candy is a Pakistani intimates brand focused exclusively on bras, designed for everyday comfort and support.

Question 44

Where is Candy based?

Accepted Answer

Candy is based in Pakistan and delivers nationwide.

Question 45

What does Candy stand for?

Accepted Answer

Comfort first: considered fit, soft fabrics and quiet, understated design.

Question 46

Where are the products made?

Accepted Answer

Our bras are made in Pakistan.

Question 47

What makes Candy different?

Accepted Answer

We concentrate on bras alone, offer an extended band range from 32 to 50, and support every order with direct WhatsApp fit help.

Question 48

What is Candy's approach to comfort and craftsmanship?

Accepted Answer

We choose breathable fabrics suited to our climate and keep the finishing simple and soft, so a bra feels comfortable from the first wear.

Question 49

Do you offer wholesale?

Accepted Answer

Yes. Verified retailers and resellers get private business pricing, shared after verification. You can read the details on the Wholesale page.

Question 50

How can I become a wholesale partner?

Accepted Answer

Visit the Wholesale page and get in touch with our trade team on WhatsApp to start the process.

Question 51

Who can apply for wholesale?

Accepted Answer

Retailers, boutiques and resellers who want to stock Candy bras can apply.

Question 52

How can I contact the wholesale team?

Accepted Answer

Message us on WhatsApp at +92 302 9020555 and mention that your enquiry is about wholesale.

How can we help?

Popular questions

Fit & Size

Products & Collections

Fabric & Comfort

Orders & Delivery

Returns & Exchange

Payments

Account, Wishlist & Cart

About Candy

Wholesale & Business

Need more help?

Bra Size Calculator

Your recommendation